Info

Careers

Back exterior of Bohemian Hotel Celebration at night

The luxurious Celebration hotel is nestled lakeside in Celebration

Career Opportunities

 

 

All career opportunities are listed below. 

Experience Kissimmee is currently recruiting for a Meetings Sales and Services Manager. This role will actively sell the destination to meeting planners and provide meeting services to definite meeting groups booked in the destination. The role is responsible for overall sales and meeting services processes as it relates to booking meetings in Kissimmee/Osceola County hotels and off-site venues to generate hotel room nights and economic impact for the destination.

This sales manager will telecommute and work some days at Experience Kissimmee’s office in Celebration and some days from home. In addition, in-person meetings will be required at various locations throughout Kissimmee and Osceola County; therefore, candidates are expected to live in Central Florida. Possession of a valid Florida’s driver’s license and a clean 3-year motor vehicle report is required. Domestic travel is expected for this position.

Below are the responsibilities of the position.

  • Serve as a point of contact between the Kissimmee/Osceola County destination and prospective, new and existing meeting planners.

  • Develop and grow relationships with EK 1000+ partners, especially the meeting hotel partners and meeting services partners.

  • Develop and maintain strong relationships with prospective, new, and existing meeting planners in a specific geographic territory to acquire new and unique leads for the destination as well as meet individual sales and services goals.

  • Solicit new and existing meetings and events for Kissimmee/Osceola County via telephone, email, in-person meetings, virtual webinars, events, and trade shows.

  • Communicate destination services to meeting planners. Generate leads and referrals to Industry Partners through the CRM.

  • Maintain accurate and comprehensive records for all assigned accounts in the CRM. Create monthly reports through the CRM recapping sales and services activity.

  • Respond to leads and work in Cvent on daily basis.

  • Coordinate and conduct destination site tours for potential/tentative clients. Coordinate and conduct client meetings in-person and virtually with Experience Kissimmee Industry Partners to provide overview of complimentary services available in the destination.

  • Deliver effective and targeted market-specific presentations virtually and in person through the sales process.

  • Maintain product knowledge through onsite visits or virtual meetings with Experience Kissimmee Industry Partners, especially the meeting accommodations, facilities, and meeting service vendors.

  • Work with Sr. Director of Meeting Sales & Services to create client welcome initiatives and retention programs for repeat clients.

Required Education and Experience:

  • Minimum bachelor’s degree and three to five years of hotel sales experience. Experience with meetings market within a hotel, association, or CVB/DMO is required. Will substitute experience for education.
  • CMP (Certified Meeting Professional) designation preferred.
  • Proficiency with MS Office suite, intermediate proficiency in PowerPoint
  • Proficiency with Client Relationship Management (CRM)Databases is required.
  • Ability to establish and maintain effective working relationships with meeting planners, departmental staff, supervisors and the general public.
  • Experience with public speaking. Ability to provide professional welcome presentations and educational presentations to various size groups in-person and virtually.
  • Requires strong customer relations skills, communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Must be self-motivated, a team player with high energy and a great attitude.
  • Ability to work collaboratively with others across the organization and with Industry Partners.

Travel:

Frequent travel throughout Osceola County is required. Occasional domestic travel is required for this position, approximately 30%.

Qualified applicants should submit a resume to the Human Resources Department, at
[email protected].  

Experience Kissimmee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability/handicap, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected classification under applicable federal, state, and local laws.  

Experience Kissimmee complies with applicable laws governing non-discrimination in employment. This EEO policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.